Your Privacy Is Our Responsibility
Our full privacy policy is detailed here — explaining how your personal information is collected, stored, and protected on the 3111bd platform.
This privacy policy explains in detail our commitments and practices regarding the collection, use, storage, and protection of personal information of 3111bd platform users. By using the 3111bd website or services, you are considered to have given your consent to the terms of this policy. We are committed to ensuring the security of your information in accordance with applicable data protection laws in Bangladesh and international standards.
1 Definitions and Introduction
In this privacy policy, "3111bd", "we", "our", or "platform" refers to the 3111bd online gaming platform and all services associated with it. "User", "you", or "your" refers to any person registered with or visiting our platform.
"Personal information" means any information from which a person can be directly or indirectly identified — such as name, email address, phone number, national identity card number, financial information, IP address, and browsing behaviour.
2 What Information We Collect
2.1 Registration and Account Information
When you create an account on 3111bd, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National identity card or passport details (for KYC verification)
- Preferred language and currency
2.2 Financial and Payment Information
During deposits and withdrawals, we collect:
- Information related to bKash, Nagad, Rocket, or bank accounts
- Transaction history and amounts
- Payment method verification details
Important: We never store your full payment card number or bank PIN. All financial information is protected by SSL encryption.
2.3 Technical Information
When you use our platform, information collected automatically includes:
- IP address and device identifier information
- Browser type, version, and operating system
- Pages visited and session duration
- Information obtained from cookies and similar tracking technologies
- Gaming activity logs and history
3 Purpose of Using Information
3111bd uses the information collected for the following purposes:
Identity Verification
To complete account registration, age verification (to confirm 21+), and the KYC process.
Payment Processing
To securely complete deposit and withdrawal transactions and to maintain records of financial activity.
Customer Support
To provide assistance through 24/7 live chat and to ensure quick resolution of complaints and issues.
Platform Improvement
To analyse user experience and improve service quality, and to introduce new features.
In addition to the above purposes, we may also use information to fulfil applicable legal obligations, prevent fraud, ensure responsible gaming, and for dispute resolution.
4 Cookies and Tracking Technology
3111bd uses cookies and similar technologies on its website. Cookies are small data files stored on your device that help maintain the functionality of our services.
4.1 Essential Cookies
These cookies are essential for the basic operation of the platform — such as maintaining login sessions, security verification, and payment processing. They cannot be disabled.
4.2 Functional Cookies
These cookies remember your preferences — such as language selection, game history, and account settings. They help create a personalised experience for you.
4.3 Analytics Cookies
These cookies help us understand how users interact with the platform. The information collected is anonymous and is used to improve the service.
You can manage cookies through your browser settings. However, please note that disabling certain cookies may limit the functionality of the platform.
5 Information Sharing and Disclosure
3111bd does not sell your personal information to third parties. However, information may be shared in the following circumstances:
5.1 Service Provider Partners
We work with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfer), technology services, and customer support. These partners may use information only for the purpose of providing specified services and are contractually bound to comply with our privacy standards.
5.2 Legal Obligations
Information may be disclosed in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. This includes anti-money laundering, fraud investigations, and regulatory compliance.
5.3 Business Changes
In the event of any merger, acquisition, or business transfer, user information may be part of the transferred assets. In such cases, we will provide you with advance notice and the protections of this privacy policy will remain in place.
6 Data Storage and Security
6.1 Retention Period
We retain your information only for as long as necessary to provide services and fulfil legal obligations. Even after an account is closed, records of financial transactions may be retained for a specified period in accordance with applicable law.
6.2 Security Measures
3111bd follows industry-standard security practices to protect your information:
- SSL/TLS encryption — on all data transmissions
- Two-Factor Authentication
- Regular security audits and vulnerability testing
- Limited staff access — only authorised personnel can access sensitive information
- Encrypted database storage
Although we make every effort to ensure maximum security, no data transmission over the internet can be guaranteed to be completely secure. Therefore, keeping your account password confidential and logging out from unfamiliar devices is also your responsibility.
7 Your Rights
As a user of 3111bd, you have the following rights:
7.1 Right to Access Information
You may request a copy of your personal information stored with us. We are obliged to respond to your request within a specified timeframe.
7.2 Right to Correct Information
If your information is inaccurate or incomplete, you may request a correction. We will verify and update it accordingly.
7.3 Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, this right may be limited in cases of legal obligations or ongoing transactions.
7.4 Right to Data Portability
You may request your information in a structured, commonly usable format.
7.5 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in relation to marketing communications.
To exercise any of the above rights, please contact us: [email protected]
8 Protection of Minors
3111bd strictly prohibits account registration and gaming activity for anyone under the age of 21. We follow age verification procedures at the time of registration, and if any account is identified as belonging to a minor, it will be closed immediately and the collected information will be deleted.
If you become aware that a minor is using our platform, please inform us immediately.
9 Third-Party Links
The 3111bd platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We advise you to read their privacy policy before visiting any third-party website.
10 Changes to This Policy
3111bd reserves the right to update this privacy policy from time to time. In the event of changes, we will take the following steps:
- Publishing the updated date on this page
- Notifying registered users by email in the case of significant changes
- Displaying a clear notice on the platform
Continued use of the platform after any changes will be considered your consent to the updated policy.
11 Contact Us
For any questions, concerns, or requests related to this privacy policy, please contact us:
Email: [email protected]
24/7 live chat support is available in Bengali
We are committed to responding to your requests as quickly as possible. Your privacy is our highest priority and 3111bd is dedicated to providing a safe and trustworthy gaming environment at all times.